He was told 'no.' Another reservationist came over to see if he could solve my problem. In the meantime, another person came to the desk and asked if they had rooms available for that night. I was told their reservations started with 1,0, not 5, as mine did. I had written the confirmation # on my coupon, so I gave it to them.

When we arrived 4 hours later, they could not find my reservation. I was told they would, so I asked to make a reservation. Another reservationist came on the line, asking if she could help me.

When the reservationist answered 'yes,' I asked if the rooms available would qualify for a coupon match, I was asked to hold. I called on a Th afternoon to check if they had rooms available. We have stayed here several times and receive their monthly 'newsletter', which always states they will match competitor hotel coupons M-Th. They found us a room, but the whole process had taken well. She made my reservation for a casino in Davenport, IA, in the opposite corner of the state! He had to cancel that reservation, as I had guaranteed it with a credit card. He made some calls and found out that when I was making my reservation and was put on hold, my call was 'rolled-over' and they didn't know I had called Grand Falls.

Group code for grand falls casino